Healthcare and Insurance Australia

Understand what really matters to Australian health consumers

In 2015 more than 5,400 Australians shared their opinions with us about health and healthcare. We have analysed and interpreted their responses on hundreds of issues. Australian healthcare is in a state of flux – we are in a period of stressed household budgets, contentious health policy initiatives, a public health funding crisis, and significant new marketing initiatives (e.g. Members’ Own). Nothing stands still. Quality market intelligence is essential.

Market Intelligence to Inform your Strategic Vision

Uncover consumer thinking about public and private healthcare

If your strategic planning demands knowledge of Australian health consumers opinion and behaviour on key health and health insurance issues, this comprehensive survey-based report provides an invaluable source of user-friendly information at a fraction of the cost of a self-commissioned survey.
Health Research Specialists

Understanding health since 1987

Latest Releases

Report 17 released. This report investigates when and how fund members last compared policy benefits and prices, and shows trends in the proportion of "keen buyers" - those actively looking for a better deal

Latest Releases

Report 24 released. This report investigates lapsed PHI members - looking at when they lapsed and why, whether the decision was influenced by claims or out-of-pocket expenses, and their understanding of Lifetime Health Cover

Latest Ipsos Issues Monitor

The latest Ipsos Issues Monitor shows that concern about the economy is number one, but healthcare remains a key issue on the minds of Australians. Healthcare has been one of the top issues since this report began in 2010.

Statistics Counter Panel

469

Questions investigated

Individual reports

New issues in 2015

Industry stakeholders

Most Recent Release

Report 24 - Lapsed PHI Members: Attitudes and Behaviour

Section One

When lapsed PHI members last held private cover

Section Two

Reasons for allowing cover to lapse

Section Three

Awareness of Lifetime Health Cover implications if re-joining

OTHER RECENT RELEASES

Reports released weekly until the end of November

Report 11 - Private Health Insurance Status: Australian Population Analysis

Report 17 - Checking value and appropriateness of own cover and perceptions of the quality of information

Report 5 - Outpatient treatment in public hosptials

Report 23 - The Non-Privately Insured Segment

IPSOS TEAM

We are one of the largest and best known research companies in Australia and the third largest in the world with an unrivaled portfolio of research expertise.

Daniel Pole

Co-Director

Daniel has been a lead researcher with Health Care and Insurance Australia since 2009 and co-director since 2011. With almost 20 years experience in market and social research, Daniel has investigated many aspects of the Australian health system for industry bodies, health funds, and both state and federal health departments.

Tony Quint

Co-Director

Tony founded Health Care and Insurance Australia in 1987 and has directed or co-directed each of the study's 14 waves. Tony has made a career of delivering high level insight to policy makers and fund managers and holds an encyclopedic knowledge of health and the Australian health system.

René Durrant

Project Manager

René has over fifteen years’ experience working in the market and social research industry, bringing operational research experience and a strong academic background. René is a detail-focused quantitative and qualitative researcher who involves himself in all aspects of the research process with particular strength in data processing and statistical analysis.

Rosanne Gordon

Lead Author

Rosanne is a passionate consumer specialist with extensive experience in strategic marketing and development, team leadership and project management. With a passion for market research, and uncovering consumer insights, she employs the analytical and technical ability to improve business performance.

CONTACT US

Please contact a member of the team for further information.